The following testimonials are from a few of our happy customers. Their feedback was entirely unsolicited but very happily received. We'd like to say "thank you" to our customers who took the time to write to us and welcome your comments as well.
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“I received the lamp on 8-8-07 and installed it the same day. The color on our 52 inch Mitsubishi set seems brighter than when it was brand new. Thank you for your help.”
- Albert J., Marietta, GA
“"I would like to thank you for your wonderful service, as this lamp would be so expensive here in the UK. I have already pass your details unto to quite a few people who would need your service at some stage."”
- Angela W., London, UNITED KINGDOM
“"Wow" That is how I'm feeling after dealing with this company not only did you fulfill my needs in receiving a lamp for my television but you also saved me over 200 dollars. After searching around town and online I finally came across this site and all I can say is "wow" I never comment about a company business but this business is in well deserved to receive some appreciation not only because I saved on the lamp I needed but because during the ordering process I had sent email in regards of my purchase and received an email the same day in regard of my question by a actual representative not a auto email.......Thank you and when my other television need lamps this will be the ONLY place I go!!!
Thank you so much....”
- Bernie D., Denton, TX
“I just wanted to say a big "THANK YOU" for being able to supply the lamp that I needed 50% cheaper than here in Australia!! The lamp arrived within 7 days so only had to suffer for a short time watching a portable TV (very small !). I have kept all your details and will contact you again as and when a new bulb is needed.”
- Beverly S., Perth, AUSTRALIA
“We are a dealer that takes care of the Manufacturers warranties…We deal with a lot of customers that are outside of the 1 year warranty also.
The service and the pricing that you have given us and our customers, is outstanding.
I, myself, have ordered lamps from you, for customers and was very impressed with how simple it was to order. This arrived, as promised within 2 days by UPS…The instructions were very easy to understand, even for me, the electronically inept.
Our whole Customer Care Department (service) recommend your company on a daily basis to our out of warranty customers.
Keep up the good work!!!
”
- Christie D.,
“"Thanks for the fabulous service! It was 6:00 pm Friday on the East coast when the lamp in my Mitsubishi died. I placed my order with you and paid for overnight shipping and the replacement arrived Saturday afternoon. I was able to get it installed without any problems and we were up and running in no time. I greatly appreciate the fast service and Saturday delivery."”
- Dan B., Ashburn, VA
“Just a quick note to say thanks for the new lamp I purchased last week for my Samsung DLP; the TV is as good as new.
The customer service you all provided was just as impressive, I will be recommending your company to anyone I know who is in need of lamp replacement.”
- Dan H., Ladera Ranch, CA
“ I just wanted to write you and let you know how happy I am with your service. Yesterday the bulb in our DLP went - I had no spare on hand and the kids were off from school for the week. My DLP manufacturer wanted $250 for the lamp and was going to take 3-5 days to process the order! I did a search online and found your company. You had my bulb in stock for $169 and I paid the extra for overnight shipping. You processed my order within a few hours and the bulb arrived today! I can't thank you enough. I have already given your card to all of my friends with DLPs. You a real life saver!
Thanks so much...”
- David D., Milford, CT
“I ordered a lamp on Wednesday evening and received it Thursday afternoon. I commend you for your friendly, professional, FAST service. I couldn't have asked for better - thank you so much!”
- Dee F, Hammond, LA
“Received the new replacement lamp at my home and it works!
Thank you for your kind and so prompt service. I will gladly purchase from you again and recommend you to others.”
- Diane S., Canton, GA
“Yes, I have received the new lamp already.
I received it yesterday as promised. The lamp works great! Your service is outstanding! I have already bragged about your service to the guys in my office. The professionalism and service provided by DLP Lamp Source was impeccable and exemplary to say the least.
Thank you for a wonderful purchasing and service experience. I look forward to dealing with you in the future and will promote your service to anyone in the market for a replacement DLP lamp. ”
- Donnie O., Virginia Beach, VA
“I must say we are really impressed with the service from beginning to end.
I changed the lamp last week and it is working as good as new. It is amazing how dim the bulbs get after time and not really noticing how bad the picture had become. [We sell] many dlp products and I am sure you will be our first choice in the future for dlp lamps. ”
- Doug R., Minneapolis, MN
“"I just wanted to thank you for filling my order promptly and correctly. It is good to know that there are still companies out there that deliver on what they promise."”
- Eddie V., Lilburn, GA
“Thank you so very much. You guys have a customer for life.”
- Francis J., Union City, GA
“"Wow, what great service. I ordered my lamp for my DLP on Monday night at 9 pm and my order was on my front porch Wednesday afternoon when I returned from work. The whole ordering experience was easy to understand and not time consuming. Thank you for your prompt service and I have already given your web site to two more possible customers."”
- Gene, Lake Forest, CA
“Worked like a charm and I now have my TV back. Your service and prompt response to my order and my question have been outstanding. Hopefully, I won't need another lamp for a long time, but, rest assured I will be doing business with your company when I do.”
- Greg V., Placencia, BELIZE
“"I just wanted to let you know that this was one of the smoothest internet transactions I have ever had! After browsing sites for a replacement lamp, I chose DLP Lamp Source. I had a question regarding the warranty, as some of the other sites will not warranty their bulbs if you are not with a certified service center. Not only did I get someone on the phone easily, the gentlemen was very friendly and polite as he informed me their warranty is for all bulbs, certified service center or not. I ordered the bulb right after speaking with him. I received the bulb exactly two days later. Instructions were provided, my husband had no issues with installation. Our tv is good as new. Thank you so much!"”
- Jeannie H., Deltona, FL
“Hey, THANKS for the excellent service. We got the lamp tuesday, like you said we would, and had the TV up and running in 5 minutes. I have told all my buddies about your place and put your site in my favorites. Thanks for the excellent service!”
- Jim T., Odin, IL
“I just wanted to let you know that you people are the best!!
In Jan.I ordered a lamp for my zenith dlp tv and the one sent was wrong. I called your customer service and within two days I had the correct lamp and a postage paid return lable for the other.
Thanks for the great service.”
- Joe M., Hueytown, AL
“Hello I just wanted to thank you for sending out a replacement lamp very quickly and for saving me money - AND AS ALWAYS NICE DOING BUSSINESS WITH DLP.
”
- John F., Galloway, NJ
“My Dlp lamp blew last week with a loud pop and bang. On Saturday afternoon, after much searching for a new lamp, I came upon your website. I ordered the new lamp for about $50 less than I had been quoted elsewhere. The other places all told me 2-3 weeks to get it. Monday morning I got a confirmation email of my order with a link to the UPS info. This afternoon, Wednesday, my UPS man delivered the lamp, and I'm now watching my big screen again. I'm sure this lamp won't last forever, we do have this TV on a lot, but I sure know where and how I'll get the next one. You can also bet I'll be telling everyone I know with a big screen DLP, I KNOW THE PLACE TO GET LAMPS. Thanks for the great service."”
- John L., Troy, MO
“"First time i tried you guys for a new bulb, the product was perfect with great instructions, will recommend you to my family and friends for bulbs thanks alot you guys rock!!"”
- Matt C., Hartland, WI
“I received my order today in perfect condition. I am a home theatre installer and will use your service whenever possible.”
- Mel T., Alberta, CANADA
“I just wanted to let you know how much I appreciated doing business with DLP Lamp Source. Ordering the lamp from the website was straightforward and easy, and the lamp arrived promptly. When it became apparent that the lamp was not the problem with my TV, you gave clear instructions on how to return the lamp for a refund, and the refund also arrived quickly. Too bad more businesses do not operate to your high standards.”
- Michael M., Gilbert, AZ
“I just wanted to say thanks for your prompt service and to say that you guys saved me $250 that I would have paid by ordering the bulb and housing from the company that made my set. I sure am glad I found your site and I will definitely recommend you to friends and family without hesitation. Installing the bulb in my existing housing was very simple. I received the bulb from ya'll in two days and my TV is now up and running. Thanks again and keep up the good work.”
- Michael M., San Antonio, TX
“Just wanted to express my thanks to you for saving my Superbowl weekend. My lamp went out last weekend and I immediately ordered a unit direct from Samsung parts online. Not trusting that I would see anything on time I called Samsung on Monday only to find out the part is back ordered 7-10 days. Back ordered from the mfg, that’s tough. I ordered an additional lamp from DLP Lamp Source, had it overnighted and installed it today with zero issues. Thanks for the great price and great service. I will utilize the card that was enclosed in the box as well as recommend you to all my friends and family.”
- Mike L., St. Charles, MO
“Just to let you know, I received the second lamp via UPS today (5-30-08). I want to thank you for your prompt action in this matter. It's very much appreciated.
By the way, I replaced the burned out lamp in my Mitsubishi HDTV yesterday and all is well now. The instructions included with the replacement lamp were very easy to follow. I installed it and the TV was up and working in about 20 minutes. Your company provides a great service for people who don't want to pay a lot more money for the entire lamp cartridge unit when all that's needed is a new lamp. I would happily recommend DLP Lamp Source to anyone who needs to replace a bad lamp and wants to do it at a very good price. Thanks again.”
- Nick N., Los Angeles, CA
“Received our lamp yesterday exactly as promised. This was our first go-round at lamp replacement, so we were fairly apprehensive about the entire process and the reliability of suppliers. Your website was very helpful for first-timers, easy to understand and navigate. Your prices, shipping and warranty were far and away the best we found.
We absolutely feel we made the right choice! We are up and running again in less than 72 hours!
While no one looks forward to the dreaded lamp failure, without question, we know where we'll go for our next replacement. Thanks to all for the excellent service and a job well done!”
- Pam D., Kansas City, KS
“I would like to "Thank you" for your quick shipment and handling of my order.I waited until the last minute and my lamp on my Mitsubishi Television blew. I found you online and found your website professional and very easy to use. The ease and information about your product made it easy for me to find the right lamp for my television. With your offering of next day service I had the lamp and my television is back up and running in 24 hours.
P.S. I will definitely recommend you to my friends and relatives.”
- Patrick, M., Barrington, NH
“Thanks for the great service, the bulb that you gave me works great!!
The TV works great thank you so much!!!”
- Paul W., Ontario, CANADA
“Our set went dark over the Memorial weekend holiday. I placed the order on line late Saturday night but the lamp was shipped out as soon as you opened on Tuesday. 2nd day air for free? Unbeatable. Your instructions were super easy to understand. The great price wasn't the only great thing...so was the quick service and fast delivery. I would recommend you to anyone who finds themselves starring at a dark screen and wondering who to call. Thanks for getting the lamp out to us quickly and at a great price.
”
- Ray A., El Paso, TX
“I am one very happy customer. I purchased the Panasonic TY-LA1500 replacement lamp. The price was unbeatable. Replacement was a breeze. The overall experience was very positive. I will refer your site to all my friends. Thanks Dan.”
- Rick A, Irvine, CA
“"I just wanted to say 'thanks' for your great website and service. I ordered my Sony lamp on Friday and received it Monday evening. I also appreciated your very detailed installation instructions that came with the lamp. Great price and great service are becoming all too rare in the US. Keep up the good work!"”
- Roger F., Colorado Springs, CO
“I ordered my lamp at 3:00pm pacific time and it was delivered at 10:05am central time the next day. I hate being without my TV and you made it so I only missed one day. All the markings on the new lamp matched the old one and it took less than 10 minutes to install. Your the only ones I'll ever recommend. Again Thanks.”
- Ross R., Motley, MN
“This was the first time that I’ve had to change the lamp out in my 2 year old JVC TV. I was thinking this would be quite an ordeal and would run me about $300 to $500 to get it fixed. I checked my lamp and sure enough it was blown. Next I went on line to Amazon.com and saw your site along with afew retailers. What really sold me on your company was that you guarantee your lamps for 1 year when others only offer a 90 day warranty. The kicker was you included 2 day shipping at no extra charge!!! I placed the order and sure enough I got the lamp delivered to my door in 2 days from California to a little town in South Georgia. If that isn’t exceptional value and service I don’t know what is. Thanks again from an extremely satisfied customer.”
- Shane, Lakeland, GA
“I just wanted to contact you to tell you how pleased I am with your service!
I ordered my lamp at 7pm on a Tuesday and got it at 2pm on a Thursday. The packaging was great and the lamp worked beautifully!
I was sweating it because it was just before the Super Bowl and what’s a 60” TV good for with a blank screen?
You said it would get here in (2) days and you guys kept your word.
Your prices are definitely better than the competition and your web site is great and easy to maneuver.
I will definitely recommend your services. In fact, I already have!”
- Stan H.,
“Hi, I received my lamp today for my 60" Sony rear projection tv. It took only 10 minutes to change the lamp and WOW! what a difference a new lamp makes. The tv has the original picture from when I first purchased the television. You have the best price and fastest free shipping on the internet. Thanks!!”
- Steve B., Ocala, FL
“"I received the replacement bulb andwanted to share some information. I thank you for your service and attention to detail. The packaging was first rate, the instructions were very clear and you thought to include a plastic glove to prevent the glass from being contaminated. It is easy to see why you are successful. I will order from you again and refer you to others." ”
- Steve S., Woodlands, TX
“"Thank you very much. It was a small order....and may be a small thing to you, but my husband and I appreciated how you were straightforward, courteous and professional. You have no idea the hassles we have been through trying to get this television fixed through the warrantee, and the television before that from Vivitek. I'll never buy an extended warrantee again. We finally "returned" the extended warrantee, and used the refunded money to buy the lamp directly from you, and then my husband had the television fixed in 15 minutes. What a breath of fresh air to have something happen the way it was supposed to!
So, thank you for the great service
We don't take it for granted...."
”
- Terri Lynn H., Lakeside, CA
“"Aloha from Hawaii,
In this day and age, having received such excellent "Customer Service" from you, is simply outstanding. I was very surprised to have received my Toshiba Replacement Lamp this morning after placing my ordering only yesterday. Imagine! At my door in 24 hrs...all the way across the Pacific Ocean to Hawaii. What service!
After easily installing my new replacement lamp, our HD TV is working just great and we are so pleased to have done business with you. I will certainly inform all of my friends about your excellent prices and superb service.
Mahalo (thank you) and much Aloha (love) from Hawaii...."”
- Yvonne H., Honolulu, HI