Orders received before 7pm EST, Monday-Friday are shipped the same day.

Orders received after 7pm EST are shipped the next business day. The DLP Lamp Source is closed on the weekend so orders received on Saturday or Sunday are shipped the following Monday.

UPS 2nd Day Air shipping is standard (Free) to destinations within the 50 United States. Expedited shipping is available for an additional charge.

All transit times are in business days (Monday-Friday). For example, if an order is shipped on a Friday via UPS 2nd Day Air, the package will be delivered 2 business days later on Tuesday.

Packages are shipped via United Parcel Service (UPS). Unfortunately, we cannot ship to PO Boxes. A physical address is required for delivery.

Packages are shipped via United Parcel Service (UPS).

International shipping to destinations outside the United States is a flat rate of $50.00 USD. Delivery is typically between 2-4 business days.

 

Customs brokerage fees are included in the flat rate. However, duties and/or taxes that may be assessed by your government are extra and are the responsibility of the customer. Your government will bill you separately for these fees, if applicable..

 

You must inspect your package upon delivery. If a damaged package is delivered please contact us immediately (latest within 24 hours). If a package or its contents are damaged or lost in transit we will replace it immediately and file a claim with UPS. Please hold on to the damaged package as UPS will require it for inspection and claim settlement. Do not send the damaged package back to DLP Lamp Source.

Yes, all TV lamps come with a 1-YEAR replacement warranty against part failure. The TV lamp warranty covers one replacement lamp during the one year period following the date of purchase.

Since we were the first company to offer a one year TV lamp replacement warranty, you can rest easy that it is backed by a leading distributor with 20 years in the business that will be here when you need us.

Projector lamps carry a 6 Month replacement warranty. The projector warranty covers one replacement lamp during the 6 Months following the date of purchase.

DLP Lamp Source television replacement lamps carry a 1-year warranty and front projector lamps carry a 6 Month warranty. The TV lamp warranty is valid for the one year period following the date of original purchase and entitles you to one replacement lamp during the warranty period. The projector lamp warranty is valid for 6 Months following the date of original purchase.

TO OBTAIN A WARRANTY REPLACEMENT YOU MUST:
1. Return the defective lamp to DLP Lamp Source using the shipping method of your choice (UPS, FedEX, US Mail). We suggest using a shipping method that will provide you with a tracking number to ensure proof of delivery.

2. Include proof of purchase in the form of a copy of your original DLP Lamp Source invoice or a credit card or bank statement reflecting the purchase date, purchase price and your name & address. Write the words "WARRANTY REPLACEMENT" at the top of the documentation so we know how to process the package. Include the proof of purchase in the box with your defective lamp. Warranty replacements will not be issued without proof of purchase.

Replacement lamps are generally processed and shipped within 24-48 hours of receipt. Warranty replacements are shipped via UPS 2nd Day Air. Expedited shipping is available for an additional charge. Contact us for details.

Lamps will be accepted for refund within 30 days from the date of purchase if accompanied by the original invoice or other proof of purchase. Lamps must be unused and undamaged. ALL LAMPS RETURNED FOR REFUND ARE SUBJECT TO A 15% RESTOCKING FEE. Refunds are generally processed within 5 business days after receipt of the returned lamp.

HOW TO RETURN MERCHANDISE: Return the unused lamp to DLP Lamp Source using the shipping method of your choice (UPS, FedEX, US Mail). We suggest using a shipping method that will provide you with a tracking number to ensure proof of delivery. Write the word "REFUND" at the top of your invoice so that we know how to process. Refunds will not be processed without proof of purchase.
* Please take care to repackage the lamp sufficiently to avoid damage in transit. Refunds will not be issued on damaged merchandise.

HOW TO EXCHANGE A LAMP:
If you discover that you ordered or received the incorrect part and need to exchange it for another, please contact us directly at sales@dlplampsource.com or (866) 764-5822 and we’ll be happy to assist.

We accept MasterCard, Visa, Discover and American Express credit cards and debit cards displaying the Visa or MasterCard logo.

* Free UPS 2nd Day Air Shipping to destinations within the 50 United States. International shipping is also available.

* 1-YEAR Replacement Warranty on all TV Lamps. 6 Month Warranty on all Projector Lamps.

* SAME DAY SHIPPING on all orders placed by 7pm EST, Monday - Friday.

* 100% OEM Parts:  We sell Osram and Philips lamps installed in brand new housings.  We do not sell "OEM Compatible" lamps and we do not sell "recycled" or "used" housings.

* Lamp installation instructions included with the purchase of most bare television replacement lamps.

* A business card so you can contact us with questions, place future orders, or pass along to a friend or neighbor!

* A plastic glove to be worn during the replacement process. Touching the front glass lens of the new lamp with bare hands will deposit skin oils on the surface that will cause premature part failure. A glove is included to protect the lens and ensure you get the most life out of your lamp.

*NEW! A prepaid shipping label to return the spent lamp to DLP Lamp Source for proper disposal is available upon request.

In your television, there is a plastic housing with a lamp inside. You can either replace the lamp inside your existing housing or you can replace the entire housing unit with the lamp already preinstalled in the unit.

Both options will give you the same performance - the housing allows for ease and simplicity of installation.

The housing is the plastic cage or cartridge that surrounds the lamp and holds it in place in your TV. When replacing your lamp you will first remove the housing unit from your TV then remove the lamp from the housing and replace it with the new lamp. The housing may slide out of the front or rear of your TV depending on the make and model. See your owner's manual for directions on removing the lamp housing unit.

Replacing the lamp is a simple procedure. In most cases all that is required is a Phillips screwdriver and about 10 minutes of your time. Instructions are available and we are happy to assist in any way.

Television lamps are rated for 4,000-6,000 hours of usage which is roughly 1 to 3 years depending on usage patterns.

Prevent damaging voltage spikes by plugging your TV into a quality surge protector.

After turning off your TV let it remain off for at least 30 minutes before turning it on again. This allows the lamp to cool to room temperature. A cool lamp is more resilient to the large voltage burst required to ignite the lamp when the TV is turned on again.

Extend the life of your lamp by keeping the area surrounding your TV well ventilated and dust free.

For all digital projectors using XBO, Xenon, and Ceramic Xenon lamps, we are pleased to offer a Free Relamping Service. Basically, you purchase the lamp online or by calling us at 866-764-5822 and send us your housing assembly. We will remove the old lamp, replace it with your new lamp you purchased from us, and will reset your lamp timer chipset (this is a very important step, else the projector will not realize that you replaced the lamp). We will also pay for return postage of the assembly via 2nd Day Air (expedited services available) and will recycle your old lamp at no additional charge.

Yes, this is the same lamp used by the manufacturer in your television. It comes from the same factory and is the same model and specification as the lamp currently in your television. It is not a generic reproduction often referred to as an "OEM Compatible" lamp.

Do not touch the glass surface of the new lamp. Touching the glass will deposit skin oils onto the lamp surface. When the lamp heats to its operating temperature the oil will cause a temperature difference on the lamp surface that will distort the picture and likely cause the lamp to break. Use the enclosed plastic glove or other protection when handling the lamp.

Take care not to overtighten any of the screws when replacing the lamp. Finger-tight is sufficient.

Be sure the lamp wires are secured in the wire connector on the housing and are not touching the lamp itself.

Prior to turning the TV back on please ensure the housing is situated properly and all TV panels (lamp door) are closed and secured properly. Many TV have a sensor that will keep the TV from turning on if the panels are not replaced.

TV and projector lamps contain a small amount of mercury which is known to be hazardous to the environment. Proper disposal is essential so please do not throw the lamp away with your regular household trash.

Please feel free to request a prepaid return shipping label to return the spent lamp to DLP Lamp Source for proper handling or recycle with an appropriate local authority.

We offer the exact same part that is installed in your television when it is manufactured new.  We only offer factory original Osram and Philips lamps - we do not offer cheaper, generic, or "OEM Compatible" lamps. These will not last as long as the original lamp in your television. Lastly, we offer an industry leading 1 year warranty on all Television lamps and 6 Month Warranty on all front projector lamps, Free UPS 2nd Day air shipping and the most knowledgable and friendly customer support in the industry.